Refund policy

Should you wish to return a standard item purchased from EasyRuler Plastic Sheets you may do so for a full refund, subject to the terms outlined in this policy. Any custom-cut plastic sheets are final sale and cannot be returned.

Purchased items can be returned within 30 calendar days of the date they were delivered (based on tracking information), or 45 days of the shipment date if the package is not trackable, provided they are in new and unused condition and include any applicable original packaging. Before returning an item, please email contact@easyrulerplastic.com to receive full instructions on how to return the order. Following the information provided, you may ship the items back to us. Return shipping is the responsibility of the customer, and we recommend using an option with tracking. Once the item arrives at our facility, we will issue a refund for the full purchase price of the product (after discounts), excluding shipping charges. 

 

Damaged Shipments
We take pride in the safe packaging of our plastic sheets, but sometimes damage can happen. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / non-returnable items
Any custom-cut plastic sheets, custom fabrication jobs, non-standard products, or products otherwise marked as such are final sale and cannot be returned. Any special arrangements, which may include but are not limited to custom products, custom cutting, bulk purchases at reduced prices, or any other non-standard products are not applicable to this return policy, and as such any of these products are not returnable unless agreed upon in writing prior to purchase.

Refunds
After we receive and process your return, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.